Shipping Policy

Every piece you receive from ByOUMOUANDNATASHA is made with Love and finished by hand. 

 

EMAIL

  • We aim to respond to ByOUMOUANDNATASHA emails within 2 business days though it usually takes 24 hrs. Please feel free to email me about any and everything regarding ByOUMOUANDNATASHA at byoumouandnatasha@gmail.com.

 

PROCESSING TIME & SHIPPING

  • The processing time for in stock orders is approximately 2-5 BUSINESS DAYS PLUS SHIPPING TIME. 

  

  • If you need an item shipped sooner than the 2-5 BUSINESS DAYS PLUS SHIPPING TIME or STATED WAIT TIME please be sure to contact us to see if we can work that out. 

 

  • ByOUMOUANDNATASHA is also not responsible for shipping or custom delays domestically . Once the package leaves our hands shipping times are out of our control.   

 

AVAILABILITY

  • Some items can be restocked upon your request. Please email: byoumouandnatasha@gmail.com for inquiries. 

 

CUSTOM ORDERS

  • Each chocker was hand crafted as a totally unique piece. While similar to the photo, the item you receive may not be exactly how the picture describes.
  • Created by hand, so no chocker are exactly alike.
  • If you have a special order in mind that you'd like to see if ByOUMOUANDNATASHA accommodates, please let us know at byoumouandnatasha@gmail.com

 

REFUNDS & EXCHANGES

  • Refunds and exchanges are not anticipated as we work hard to exceed customer expectations. However, should you want to exchange or return an item you've received for any reason, the request will be honored for items in their original undamaged condition, up to 10 days after the purchase is received, less shipping.
  • Made to order; items can not be exchanged, returned or canceled. 

 

SHIPPING DETAILS

  • ByOUMOUANDNATASHA is not responsible for packages that are undelivered, misdelivered, or damaged during transit provided that the shipping address matches the address on the PayPal receipt. 

 

  • If you have any further questions regarding anything please don't hesitate to contact me: byoumouandnatasha@gmail.com.

 

Thanks for shopping with us!